FAQs

Pre-book your tickets here

Please refer to admission prices.

Please find our opening times here. 

Yes, please refer to our access statement for further information.

We encourage you to pre-book your tickets, especially during peak times such as school holidays. If you pre-book your ticket by midnight the day before your planned visit, you will save 10%.

We encourage you to pre-book your tickets, even if you have an annual pass, especially during peak times such as school holidays. You can pre-book your visit here.

Visitors who require a carer to facilitate their visit will be given a free carer’s day ticket on the day of your visit. Please be aware the reception staff may ask you/them to present proof of eligibility. For full information, please refer to our Access Statement. 

Please see our discounts and offers here.

Yes there is a children's outdoor playground. Find out more about what we offer for families here.

This refers to our Annual Pass. It allows unlimited access for 12 months from the date of the first issue, at times when the Museum is normally open to the public.

The ticket is non-transferable, you may be asked for proof of identity when using the re-admission ticket on a return visit.  

If you're a registered UK taxpayer we can claim 25p for every £1 spent on Museum entry and it goes towards preserving our historic collection. Please help us when buying your tickets. It costs you nothing extra.

Your details are only passed onto HM Revenue and Customs and only for the purpose of Gift Aid admission. You may receive emails from us if you are signed up to our Marketing emails.

This is because we are a charity and your payment will give you and your family entry to the Museum for a year.

Yes, find out more about our café here.

You are welcome to take photographs during your visit which are taken for your personal use.  Commercial photography is not permitted without prior arrangement, please contact us on 01963 440804 to find out more. Please feel free to share your photographs on social media and tag us in your posts.

There is an outside area which can be used for picnics. Please note that the Café seating area will only be available for Café customers as there is limited seating available.

Assistance Dogs are allowed in all internal and external areas of the Museum. 

Where possible, dog owners should bring their Assistance Dogs UK (ADUK), Assistance Dogs International (ADI) or the International Guide Dog Federation (IGDF) identification book. Your dog should wear an appropriate tabard or harness, but this is not a requirement for entry.

Pet dogs are not allowed inside Museum buildings or in the play area but are welcome in the car parks and outside Cafe 750. They should be on a lead at all times.

You'll find water bowls for your four legged friends on the decking outside Cafe 750. If you need additional water please ask the team in the Cafe or at Reception.

All external waste bins can accommodate general litter and bagged dog waste.

There is very limited shade in the Museums car parks but there are two small shaded areas outside Cafe 750.

Please do not leave your dog unattended at any time.

Tickets are non-refundable. If you can no longer attend on the day your ticket has been booked, please call us on 01963 440804 and we can change the date of your booking for you.