Terms & Conditions

These terms and conditions apply to the use of The Haynes Motor Museum (including Events) and the use of this website.

Please read through these terms and conditions carefully.  If you access this website, visit the Museum, and/or place an order with us, you agree to be bound by the terms and conditions as set out below.


Once purchased, tickets (including Event tickets, standard admission tickets and any other tickets sold by The Haynes Motor Museum) cannot be refunded or returned.

We may (at our discretion) agree to transfer tickets to the next available session of the ticketed offering. Transfer requests must be made a reasonable time prior to the date of the ticketed offering.

Tickets remain the property of the Haynes Motor Museum. They cannot be resold and have no cash value. Please be aware that tickets purchased from any third party may not be valid.


Advance Standard Admission and Event tickets are sent out as emails to the address entered when placing the order. You must therefore ensure you enter the correct email address on purchasing.

You must print this ticket and bring it with you. If you are unable to print your ticket, you may present it on your smartphone. The Booking Reference number must be clearly visible.

E-tickets are scanned and validated on arrival at the Haynes Motor Museum. The Haynes Motor Museum reserves the right to refuse admission and invalidate tickets that it suspects are being misused or duplicated fraudulently.

Standard admission tickets purchased online must be used within 1 year of initial redemption. Expired tickets cannot be extended.

Haynes Motor Museum may occasionally offer discounted entry through online bookings. Any discounts offered are available either on the dates specified or until midnight the day before your visit. Haynes Motor Museum reserve the right to add, change or remove discounts at any time.


Free or discounted admission is offered to:

  • Currently serving British or Military Personnel from any country on production of the MOD90 card or equivalent
  • Carer of disabled people with valid Carer Association Card, DLA/PIP Letter, GP Letter stating carer is required, or similar
  • Children Under 4
  • Valid Annual Pass holders

ID may be required on arrival at the Museum as proof of eligibility.

The Haynes Motor Museum reserves the right to decline complimentary admission when:

  • The ticket is not genuine.
  • The ticket has expired or was issued over 1 year ago.
  • The ticket is not recognised (e.g., is not accepted).

Complimentary admission can be withdrawn if other terms & conditions of entry are not met.


Group visits and Group Admission Rates can be pre-arranged with our Groups and Clubs Team or can be purchased on the day of visiting. Group Rates can only be given to groups of 15 people or more and all members of the group must be visiting Haynes Motor Museum at the same time, as one group.

Private tours are subject to availability and must be booked prior to your proposed visit.

Group rates are available for some events – please see the specific event page for the group entry prices. For events, group admissions must be booked and paid in advance.

Children under 16 must be accompanied by an adult at all times.


Gift Aid allows charities like us to reclaim tax (25p for every £1) from the government on your donations. If you are a UK taxpayer, by opting to Gift Aid you enable us to treat your payment as a donation, so each £1 you spend can do £1.25 of good. It costs you nothing but helps us a lot.

Gift Aid is reclaimed by the charity from the tax you pay for the current tax year. Your address is needed to identify you as a current UK taxpayer.

Please notify us if you want to cancel this declaration, change your name or home address or no longer pay sufficient tax on your income and/or capital gains.

If you pay Income Tax at the higher or additional rate and want to receive the additional tax relief due to you, you must include all your Gift Aid donations on your Self-Assessment tax return or ask HM Revenue and Customs to adjust your tax code.

If you pay less Income Tax and/or Capital Gains Tax in the current tax year than the amount of Gift Aid claimed on your donations it is your responsibility to pay any difference.


Each full price Standard Admission ticket includes an Annual Pass.

The Annual Pass entitles the holder to unlimited complimentary repeat visits (excluding some Events) for a 365-day period.

The Annual Pass is valid for one year from the point that the ticket is redeemed. It is assigned to one person per transaction. These are non-transferable, non-refundable and cannot be extended.

You will need to bring your Annual Pass with you on each return visit along with supporting Identification in order to gain admission.

As an Annual Passholder we may occasionally email you with updates and news to help make the most from your passes. If you wish to not receive these emails please let us know at visitus@haynesmuseum.org


If you purchased your ticket online and have lost your Annual Pass, please recall your Booking Confirmation sent to you via email, or contact a member of our team to locate your booking.

If you purchased your tickets at the Museum and you applied Gift Aid, we can find your booking using your post-code and surname (we keep Gift Aid reports for 5 years as per HMRC regulations).

If you did not apply for Gift Aid and purchased your tickets at the Museum, we will be unable to relocate your booking. Bank statements will not be accepted as proof of purchase. You will need to repurchase tickets to gain admission to the Museum.


Please observe the following conditions whilst visiting The Haynes Motor Museum for any purpose.

We reserve the right to refuse admission or to require any ticket holder to leave the premises at our discretion should they fail to comply. In all cases, The Haynes Motor Museum will be the final arbiter; admission fees will not be refunded if you are asked to leave.

  • Once site capacity is reached, no admission is permitted without a valid ticket.
  • Dogs, except assistance dogs, are not permitted inside The Haynes Motor Museum
  • All children, aged 16 and under, must be accompanied by an adult (18+) at all times.
  • The Haynes Motor Museum is a no smoking building.
  • Visitors are not permitted to climb in any of our vehicles without consent or close supervision
  • Visitors must ensure that all personal belongings are kept with them at all times.
  • The Haynes Motor Museum will not accept responsibility for loss or damage of possessions on the premises.
  • Due to licensing restrictions, alcohol cannot be brought onto and consumed on Museum grounds.
  • CCTV is used on-site for the purposes of crime prevention and public safety.
  • If circumstances require it, visitors may be subject to a search or random bag check as a condition of entry.
  • Items of clothing bearing provocative/controversial symbols or messages – or otherwise deemed to be contrary to our family friendly environment – are not permitted.
  • Photographs taken inside the Museum are for personal use only. Photographs taken inside the Museum may not be used for commercial purposes without prior arrangement and may be subject to a licensing fee.
  • Visitors may be photographed or filmed at The Haynes Motor Museum and these images may be used for promotional purposes. If you do not wish to be photographed for this purpose you must make this clear immediately on arrival to The Haynes Motor Museum Marketing team.
  • The Haynes Motor Museum reserves the right to cancel, amend, to curtail or abandon any activity, Event or to close the Museum or site without notice. This right is reserved without liability to pay any person compensation or damages whatsoever.

The following items are prohibited and not to be brought onto site:

  • Alcoholic beverages (due to Licensing restrictions)
  • Knives / weapons – replica or otherwise
  • Fireworks or explosives
  • Illegal/legal highs
  • Laser pens


Whilst we endeavour to ensure that this site is available 24 hours a day, we will not be liable if for any reason the site is unavailable at any time or for any period.

Access to this site may be suspended temporarily and without notice.

Whilst we endeavour to ensure that the information on this site is accurate, we shall not be liable for any damages arising from the use of or inability to use this site, or any information contained in it, or from any action or decision taken as a result of using this site or any such information.

We accept no responsibility for the content of any site to which a hypertext link from this site exists. The links are provided ‘as is’ with no warranty, express or implied, for the information provided therein.

By accessing any part of this site, you shall be deemed to have accepted these terms in full.

These terms shall be governed by and construed in accordance with English Law.